Our 2018-21 strategy
Our strategy for the next three years
Our strategy sets out how we will engage with our local population, and ensure that those who pay for services listen, respond to their needs and design services alongside them.
Our strategy reflects our focus on improving local services and making sure they work for the people who use them.
Download a copy of our strategy
Enter and View at Windsor Intermediate Care Unit
In August, Healthwatch representatives made an Enter and View visit to the Windsor Intermediate Care Unit run by Central and Northwest London NHS Foundation trust (CNWL). We made 10 recommendations to improve patient experience based on what the patients shared with us and CNWL have provided a full response. Read more
Three things you can do while waiting to see your Doctor
Many of us will have recently visited the doctor and, according to the GP Patient Survey, 69% of people had to wait 15 minutes or less after their scheduled appointment time, to be seen at their latest GP appointment.
What do you while you wait? Here are a few suggestions on productive things you can to pass away the time.
Read more
Tell us your story about mental health during pregnancy
We want to know more about you or your partner's experience of mental health support when planning to get pregnant, during pregnancy, at the birth of your child and afterwards. Read more
Volunteer with us?
You can make a positive impact on health and social care in your community. Find out how. Read more
seAp provide new advocacy service for MK
seAp has taken over from POhWER as the provider of advocacy services for Milton Keynes. It will be supported by Citizens Advice MK for the next 2 years to deliver this contract. Read more
What's MK Hospital's ward 24 like for patient care?
Our Enter and View team spoke to patients and their families in MK Hospital's ward 24 to find out how they felt about the level of care and information they received. Read more
Social care and the NHS - video
What are the benefits of integrated health and social care. Watch this video from the King's Fund to find out. Read more
What do the public think about the NHS?
Has public attitude changed in the 70 years since the NHS was founded? Read the report from King's Fund. Read more
What's MK Hospital's Patient Discharge Unit like for patient/ staff communication?
Our team visited the ward and engaged with patients, their relatives and carers, to find out how they feel about the level and effectiveness of communications between the staff and themselves. Read more
Who we are
Meet the people who work to improve local NHS and social care services, making them work for the people who use them. Read more
Our governance documents
Read our constitution, Annual Report and certificate of registration. Read more
