Our Chair, Carol Older

Carol has considerable experience as a Trustee with local and national organisations including the post of Vice Chair of the Older People’s Advocacy Alliance and is currently the South East Regional Trustee for Rape Crisis England and Wales (RCEW). Carol’s career background is in Strategic Development of third sector organisations linked to social care and welfare support services. Carol is the Co-Chair of the Thames Valley Police Rape and Serious Sexual Assault Offences Partnership Board, working with partners across the Thames Valley.


Our Board

Ama Bimpong  

Ama's interest in health stems from her early career years in United Nations Development Programme, United States Agency for International Development and Johns Hopkins University projects. Her further work in public health and inequalities, specifically in mental health development in the areas of suicide prevention, whilst supporting her colleagues with the physical and sexual health agendas, sharpened her understanding of the need for collaborative working to address the wider determinants of health. She's passionate about advocacy, information dissemination and the preventative agenda, to address inequalities and enhance health services.

Paul Day (Deputy Chair)

Paul’s family moved from London to Netherfield in 1976 when he was at primary school and he has since lived in various parts of MK where he has studied, worked, brought up a family and been actively involved in the community. After many years in a major bank’s head office, he began working full time in the not-for-profit sector and for the last 15 years has been a senior leader in national trade union and charity organisations, including five years as COO of the Business Disability Forum. Paul has served on four local councils within the borough, including as an MKC Cabinet member.  Paul is currently Director of the pharmacists' trade union, the PDA, and Mayor of Newport Pagnell.    

Paul Egerton (Treasurer)

A Civil Servant for 42 years, upon retirement he became interested in men’s health issues, and was instrumental in the setting up of a Men in Sheds group in West Bletchley. In addition, Paul has taken on the role of Volunteer Ambassador to promote the growth of Men’s Sheds and is the UK Men’s Shed Association lead on men’s health issues. A member of his Patient Participation Group, he has taken an active role in supporting the Practice Manager develop patient education in the areas of cancer treatment, and social prescribing.

Alan Hancock

Originally a BBC radio and television producer, and a founder member of the UK Open University team, Dr. Hancock worked for a number of years in Asia and joined UNESCO in 1969 as a regional communication adviser for Asia and the Pacific. Moving to Unesco Headquarters in Paris in 1972, he over twenty years with the Communication Division, where he was Director from 1987. In 1992, he became a Principal Director and established a dedicated programme for UNESCO in Central and Eastern Europe. After establishing himself as an independent consultant, he undertook numerous assignments including for the European Commission and the World Bank. Since his retirement, Dr Hancock has become a Patient Champion of the National Association for Patient Participation, Chair of his local Patient Participation Group for three years, a Public Governor of Milton Keynes University Hospital Foundation Trust and is an Expert by Experience on the Council of the East of England Clinical Senate. 

Mirza Lalani

Mirza is an Assistant Professor in health services research at the London School of Hygiene and Tropical Medicine, wher he gained his PhD Public Health. He previously held a research post at University College London. Mirza has a background in mixed methods research with several years of experience in evaluation and research of NHS and social care services. His research interests are centered on the role of transformational change in health systems and services to stimulate service improvement and patient outcomes. Currently a Governor at Loughton Manor First School, Mirza has a keen interest in supporting the development of local public services through community and voluntary work 

Jeff Maslen

Most of Jeff’s working life was spent in local government specialising in Affordable Housing Services and finance, and in latter years Adult Social Care. Senior management and corporate director roles in large public authorities have given Jeff an understanding of the difficulties of delivering successful public facing services in a political climate where resources are limited but demands are significant. Jeff is particularly interested in large scale organisational development and change management. Since retirement Jeff has held non-executive roles in smaller organisations including a Housing Association, Chair of a London Healthwatch and Trustee at HWMK. His key priorities are social justice and excellent public services that are driven by service users.

Dorothy Pearce

Dorothy has a passion for supporting her community, highlighting the problems they are experiencing with accessing health and social care and making a difference. Her career has taken me into corporate banking and the third sector, where she specialised in end-to-end design, implementation, and management of service delivery. Dorothy looks forward to bringing her experience of bringing together gher experience of developing creative solutions, finance and complex stakeholder management with an understanding of the challenges people face when getting the services they need in Milton Keynes.

Michaela Tait

Michaela’s passion is engaging with patients, families  and Carers as well as the  wider members of the public to ensure their voice is heard in improving and development of health and care services. Michaela’s non-NHS roles have been related to healthcare where she has undertaken customer service , marketing and consultancy work. Michaela  has been member of the Council of Governors at Milton Keynes Hospital and a school governor in Milton Keynes. Michaela is a qualified coach and holds qualifications in marketing and public relations. Michaela has lived in Milton Keynes since 1977 and is married with two grown children. 

Jane Whild 

Jane has lived in Milton Keynes for over 30 years and has worked and studied for an MBA at the Open University (OU). She is a manager at the Knowledge Media Institute (KMi), an Open University research and development lab at the forefront of innovation, including the application of technology for healthcare support. She has experience of public-facing roles in health, leisure and community outreach. She believes that connecting service users with policy makers and service providers is vital to developing the calibre of services that can meet the evolving health and social care needs of our communities.


Healthwatch Milton Keynes CIO Standing Procedures

While the HWMK Constitution lays down the rationale, principles of governance and legal status of HWMK and the Terms of Reference for its Board of Trustees spell out the Board’s role, functions and responsibilities, these Standing Procedures provide a number of supplementary organisational and operational rules and guidelines, designed to ensure that the Board’s work is conducted efficiently, effectively and for the benefit of the organisation’s members.

Read the Standing Procedures

Board of Trustee Meetings

The Board of Trustees are continuing to hold meetings during the COVID-19 pandemic. We're now planning to hold our meetings in person once again. 

If you're interested in attending a Board meeting, you can find out when the next one is happening and reserve your space.  

Members of the public and Healthwatch Members are welcome to submit questions to the Board for discussion. 

We publish the minutes of Board meetings on our website.