Who we are and what we do

Healthwatch Milton Keynes is your local health and social care champion. From Bletchley to Great Linford, and everywhere in between, we make sure NHS leaders and other decision makers hear your voice and use your feedback to improve care.

If you use GPs and hospitals, dentists, pharmacies, care homes or other support services in your area, we want to hear about your experiences. As an independent statutory body, we have the power to make sure NHS leaders and other decision makers listen to local feedback and improve standards of care. We can also help you to find reliable and trustworthy information and advice.

Last year, the Healthwatch network helped nearly a million people like you to have your say and get the support you need. Healthwatch Milton Keynes is part of a network of over 150 local Healthwatch across the country. We’re here to listen to the issues that really matter to people in Milton Keynes and to hear about your experiences of using local health and social care services. We’re entirely independent and impartial, and anything you share with us is confidential.

Healthwatch uses your feedback to better understand the challenges facing the NHS and other care providers and we make sure your experiences improve health and care for everyone – locally and nationally. We can also help you to get the information and advice you need to make the right decisions for you and to get the support you deserve.

It’s really important that you share your experiences – whether good or bad, happy or sad. If you’ve had a negative experience, it’s easy to think there’s no point in complaining, and that ‘nothing ever changes’. Or, if you’ve had a great experience, that you ‘wish you could say thank you’. Remember, your feedback is helping to improve people’s lives. So, if you need advice, or you’re ready to tell your story – we’re here to listen.

Download our Easy Read document about what we do 

Our Mission Statement: To be an independent organisation, providing an effective local voice for people in Milton Keynes, influencing and shaping health and social care services to meet their needs.

How we make decisions about our work 

Healthwatch Milton Keynes is required to have in place, and publish procedures for making relevant decisions. Relevant decisions include how to undertake our activities, which health and care services we are looking at addressing with our activities, the money we will spend on our activities, whether to request information (e.g. submit a Freedom of Information request), whether to make a report or a recommendation on a service or organsiation, which premises to Enter and view and when those premises are to be visited, whether to refer a matter to Overview and Scrutiny Committee (e.g. where a service or provider doesn’t respond adequately to significant recommendations for improvement), whether to report a matter concerning our activities to another person. You can learn about our decision making by reading our decision making policy.



Our decision making policy

Our Strategy and Business Plan 

To find out more about what how we achieve our mission statement, you can read our:

Strategy 2020-23

Business Plan 2022-23

Our Governance Structure

We are registered with the Charity Commission as a Charitable Incorporated Organisation (CIO).

Read the CIO Constitution

Our Board of Trustees oversees our governance and is responsible for policy-setting and for the management of the organisation. The Healthwatch Advisory Panel is responsible for developing strategic business plans and monitoring outcomes and impact, in conjunction with the Executive Team, who are responsible for the delivery of activities.


Governance structure diagram

For Health and Social Care Organisations:

Your responsibility to co-operate with Healthwatch  


Enter and View

An Enter and View visit is an opportunity for Healthwatch MK to spot how services could improve by listening to the views of the people that use them, within criteria set out in the legislation.

Find out more

Mental health partnership board

Tell us how local mental health services could be better for patients and carers. 

Find out more

Our Board

Board of Trustees

Find out more about our Board.

Meet our Board

Our staff

Healthwatch Staff Team

Meet our staff and volunteers.

Meet the team

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The e-alerts will keep you up to date on what Healthwatch are doing and how you can get involved, as well as information about other things which are happening in the health and social care sector in Milton Keynes.

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