Who we are and what we do

Healthwatch Milton Keynes was set up in April 2013 as a requirement of the Health and Social Care Act of 2012. We are part of the Local Healthwatch Network, covering all 152 local authorities in England. We work closely with our national body, Healthwatch England, to put local issues in national perspective.

We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care. Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

We have a statutory role to represent the views of patients and this gives us the power to make your voices heard. We write reports based on your experiences with recommendations of how services can be improved. We distribute these reports to Healthwatch England, the Care Quality Commission, and the people who pay for and provide local services.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services. We represent you at meetings and on boards where decisions about NHS and social care are made.

We also offer advice and signposting about health and social care services available locally.

Download our Easy Read document about what we do 

Our Mission Statement: To be an independent organisation, providing an effective local voice for people in Milton Keynes, influencing and shaping health and social care services to meet their needs.

Our Strategy and Business Plan 

To find out more about what how we achieve our mission statement, you can read our:

Strategy 2020-23

Business Plan 2020-21

Our Governance Structure

We are registered with the Charity Commission as a Charitable Incorporated Organisation (CIO).

Read the CIO Constitution

Our Board of Trustees oversees our governance and is responsible for policy-setting and for the management of the organisation. The Healthwatch Advisory Panel is responsible for developing strategic business plans and monitoring outcomes and impact, in conjunction with the Executive Team, who are responsible for the delivery of activities.

Structure of Governance diagram

For Health and Social Care Organisations:

Your responsibility to co-operate with Healthwatch Milton Keynes

Enter and View

An Enter and View visit is an opportunity for Healthwatch MK to spot how services could improve by listening to the views of the people that use them, within criteria set out in the legislation.

Find out more

Partnership Boards

Share your views on how services could be better for the people who are using them. 

Find out more

Our Board

Board of Trustees

Find out more about our Board.

Meet our Board

Our staff

Healthwatch Staff Team

Meet our staff and volunteers.

Meet the team

Contact Us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

If you are interested in volunteering with Healthwatch Milton Keynes we would love to hear from you. 

Contact us