Health Check In: patient perspectives
We wanted to better understand residents’ recent lived experience of accessing health and care services in Milton Keynes, with a particular focus on access, navigation, communication, and confidence engaging with services.
Our aim was not to produce statistically representative findings, but to generate meaningful insight that could inform service improvement, neighbourhood planning, and system decision‑making.
Our questions focused on identifying barriers to access, understanding how people experience navigating services, and exploring confidence, trust, and engagement.
What did people tell us?
56% of people said waiting times was the biggest challenges you faced when trying to access local health and social care services.
This was closely followed by not enough appointments (54%) and problems with the process of booking appointments (41%)
67% felt that health services were not actively asking the views of their community.
70% felt that health services did not listen to their views.
Read the full MK Check In report
MK Health Check In: patient perspectives
