1. Care Homes: Understanding your Rights

    Advice and Information -

    Choosing a care home can be daunting so it's important to have the right information. Find out more about your rights and how to complain if you are not happy.

  2. Healthwatch England urge councils to promote a culture of learning from complaints

    News -

    Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.

  3. Friends and Family Test (FFT)

    Advice and Information -

    The Friends and Family Test was created to help the NHS understand whether their patients are happy with the service provided.

  4. Healthwatch Milton Keynes Annual Report 2019-20

    Report -

    Welcome to our 2019/20 Annual Report. Every Healthwatch publishes their annual report on 30th June each year.

  5. Healthwatch Milton Keynes Annual Report 2019-20

    News -

    Welcome to our 2019/20 Annual Report. Every Healthwatch publishes their annual report on 30th June each year.

  6. "I really need to see a dentist but none are taking on new patients!"

    Advice and Information -

    Getting to see a dentist, both for routine and emergency treatment, is a real problem in Milton Keynes right now.

  7. Waiting lists are inevitable. It's how we manage them that matters.

    News -

    A record-breaking 5.7 million people are waiting for hospital care. In response, the Government is spending an extra £5.9 billion to tackle the problem. Latest Healthwatch research looks at how the backlog is impacting the lives of those waiting.

  8. Statement from CQC on visiting care homes

    News -

    The Care Quality Commission (CQC) have responded to concerns that some care homes are not properly following COVID visiting guidelines.

  9. Accessible information from NHS services: what you should expect

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide NHS or adult social care. Here’s some key information about the accessible communications you should expect from services.

  10. "We know we aren’t getting this right." Changes to SEND services in response to our CAMHS report

    Response -

    BLMK Clinical Commissioning Group and Central Northwest London NHS Foundation Trust have responded to our joint report with Parents and Carers Alliance (PACA) MK .

  11. How long will I have to wait for treatment?

    Advice and Information -

    If you've been referred for hospital treatment, it's highly likely you will have to wait for your appointment.

  12. Celebrating ten years of people speaking up to improve health care

    News -

    This anniversary marks 10 years of Healthwatch. To mark this milestone, we're celebrating the contribution that you have made in improving health and care services in Milton Keynes.