1. Healthwatch England urge councils to promote a culture of learning from complaints

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    Local authorities focus on reporting the number of complaints they receive rather than communicating what they are learning. We call for complaints managers to be given more support to help demonstrate how councils respond to feedback from residents.

  2. Healthwatch Milton Keynes Annual Report 2019-20

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    Welcome to our 2019/20 Annual Report. Every Healthwatch publishes their annual report on 30th June each year.

  3. Waiting lists are inevitable. It's how we manage them that matters.

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    A record-breaking 5.7 million people are waiting for hospital care. In response, the Government is spending an extra £5.9 billion to tackle the problem. Latest Healthwatch research looks at how the backlog is impacting the lives of those waiting.

  4. Statement from CQC on visiting care homes

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    The Care Quality Commission (CQC) have responded to concerns that some care homes are not properly following COVID visiting guidelines.

  5. Celebrating ten years of people speaking up to improve health care

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    This anniversary marks 10 years of Healthwatch. To mark this milestone, we're celebrating the contribution that you have made in improving health and care services in Milton Keynes.