On the basis of our conversations and observations, 1a Daubeney Gate was found to be a warm and friendly home. Staff knew everyone well, providing attentive and responsive support. Staff offered us guidance on the best way to interact with each person and gave advice when certain issues needed redirecting. This showed a sensitivity to the people they support in ensuring our interactions were appropriate and did not unintentionally cause any distress. As our knowledge and training limited our ability to engage residents in extended conversations, this report relies heavily on our own observations and conversation with staff and relatives.
Share your thoughts
You can help make health and care services better by sharing your experiences and ideas.