If you have an urgent but not life-threatening medical need, make sure you contact NHS 111 first rather than going straight to A&E. If you do need urgent care, then NHS 111 can now book you in to be seen quickly and safely in A&E. As well as this, NHS 111 is also able to direct to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.
Contacting 111 first will also help the NHS to keep you safe by maintaining social distancing and ensure that you receive the right care in the right place, in a more timely and safe way.
If you or your loved one have a life-threatening illness or injury then you should always use 999 and if you do arrive at A&E without contacting NHS 111 you will still receive medical care, with emergency treatments prioritised.
Just think 111 first. When you think you need A&E, contact NHS 111 by phone or online.
Have you used NHS 111 First?
Healthwatch England want to hear from anyone who has used NHS 111 to book an appointment at A&E or an alternative service, so we can understand how it is working for you and your loved ones. We then use your feedback to work with the NHS to improve how it runs services like NHS 111.