Enter and View: Bletchley House care home
The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Bletchley House care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.
Summary
Bletchley House is a purpose-built home that registered to provide personal or nursing care for a maximum of 44 adults under and over the age of 65.
What we found
Family that we spoke to told us they feel that their loved ones are well looked after, and that staff are kind and respectful. They were assured that Bletchley house were taking good care of their people and that they did not worry when they left after visiting. Families we spoke to were aware of care plans and had been involved in creating them, or had meetings arranged to discuss the care plans.
What people told us:
We really love the staff; they enjoy seeing the same faces every day.”
“Staff are really attentive.”
“I can put anything I want on the wall, the maintenance team put it up for me, they are great.”
“It makes it feel like home having my bits and pieces about.”
Our recommendations include:
- Continue the dementia friendly journey by inviting the Specialist Memory Service, the Dementia Information Service, or similar organisation to assess/ re-assess residents whose dementia may have progressed during the pandemic.
- Explore ways of improving alternative menu options for those residents who would enjoy a little more variety in the menu currently offered.
We found these examples of best practice:
- Manager and Deputy each have lunch with residents a minimum of twice a week to check in with residents and ensure all is well in their community.
- Complaints are handled with efficiency, care, and compassion.
