Enter and View: Bluebirds Neurological Care Home

The purpose of this Enter and View programme was to engage with residents, their relatives, or carers, to explore their overall experience of living in Bluebirds Neurological care home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.

Summary

In respect of demographics:
Approximately one-third male and two-third female resident population.
Residents have an average age of sixty, with ages from 40 to 80.

Staff were observed interacting with residents during the visit and they were at all times caring, friendly and attentive. Residents spoke to care staff as thought they were friends, were very happy to chat, ask questions, and were at ease with all the staff that were observed.

At no time were residents rushed if they needed to be asked to wait for a moment, it was done in a kind and careful way. Since the Home has moved to paperless care records, staff told us they have more time to focus on residents as they no longer have to spend time in the office. 

‘PJ care have been exemplary, they put things in place well before COVID restrictions came into force, they have been absolutely great’.