Linford Grange: Enter and View
The purpose of this Enter and View programme was to engage with residents, their relatives or carers, to explore their overall experience of living in Linford Grange Care Home. As well as building a picture of their general experience, we asked about experiences in relation to social isolation and physical activity.
Linford Grange provides residential care, particularly for adults with neurological conditions, and is privately owned by Cinnabar Support and Living Ltd.
Background
Since April 2021, Linford Grange has undergone what can only be described as a total transformation under the leadership of a new Registered Manager and Business Development Manager.
Healthwatch Milton Keynes have visited Linford Grange on five previous occasions over the past four years but have not yet produced a report as, for various reasons, we have been unable to gather enough information or access to provide a meaningful review of resident experience. We had, however, seen enough to raise concerns with the Milton Keynes Council Compliance team and the Care Quality Commission inspectors.
Our findings
Every resident we spoke to knew about their care plan and said that they had been asked what should be in it. We were told, unprompted, how safe people felt, and how they were enjoying new activities. Most residents were very happy to socialise with each other.
On the basis of this visit no significant issues were identified through the interviews and observations. We look forward to being invited to revisit when the renovations have been completed.
