"Care, not Chandeliers" A Thematic Review of Care Homes

A Thematic Review based on Healthwatch Milton Keynes’ Care Homes Enter and View programme
woman in care home

We agreed with our partners at Milton Keynes Council to run a programme of Enter and View visits to 16 Care Homes seeking to explore, with residents, their experiences of social life and physical wellbeing, as well as their general experiences of care in their Home, and how supported they feel by the service providers. 

During our visits similar themes emerged and, as the project progressed, individual visits built a consistent picture of residents’ experiences in terms of good practice, and what could be better. Although our findings relate to the sample of Care Homes visited, we felt that these themes were likely to reflect the experiences of many more Care Home residents across Milton Keynes. We agreed with the Local Authority that our findings and Recommendations would be valuable to other Care Homes.  This thematic report is available to all Care Homes. Our findings and Recommendations are intended to be used as guidance for best practice in the provision of care, from the resident’s perspective, with an emphasis on social engagement. By sharing the experiences of people in the Homes we visited, we aim to improve services for many more Care Home residents in Milton Keynes.   

We would like to say a massive thank you to our wonderful team of volunteers for their time and dedication to ensuring that our residents voices are heard. These conversations are what makes this report so relevant and representative. 


Click the link below to read the full report. 

"Care, not Chandeliers"