Online Feedback Collector

Overview

As an online feedback collector, your role will be to collect feedback about people’s experiences of health and social care services that has been left online.

Why should you be a Healthwatch Online feedback collector?

There is a huge amount of information on the internet and social media about people’s experiences and views of health and social care services. You can help us collect this information to inform our work at Healthwatch Milton Keynes to help inform the changes health and care services can make to improve care for all.

From Facebook groups to more official forms of feedback run by organisations, such as local charities and community groups, there are a variety of places online where people leave their reviews and experiences about the care they receive. With the data being vast and ever-changing, we need volunteers to help us collect information to help identify gaps or issues in the care being provided to people in Milton Keynes.

What will the role involve?

• Searching for feedback on social media
• Searching for feedback using a list of online sources
• Data entry into our database

Personal specification / requirements

• Experience of using Microsoft Office, including Excel
• Be comfortable volunteering from home
• Access to the internet/email
• Able to use your own initiative but comfortable in asking for help when needed
• Respectful of confidentiality
   

How much time is involved?

Our volunteering roles are flexible and fit around your schedule. We will always work closely with you to ensure your volunteering role fits with your other personal and social commitments.

Training will be provided, as required.