Urgent Care Centre Enter and View

The purpose of this Enter and View visit was to explore patients' experiences of using the Urgent Care Service, particularly around patient expectations, their reasons for using the service and recent changes to the booking-in process.
enter and view infographic

On the basis of this visit, MKUCS was observed to be a well-run service.  Overall the patient experience is positive and it is clear that the service is meeting a need within Milton Keynes for urgent and ‘out of hours’ treatment.  We found that many people were using the service because of difficulties accessing appointments at their own GP Practices and were largely unaware of the MK Health Extra initiative that offers additional  ‘out of hours’ GP appointments in a variety of GP practices across the city. 

MKUCS has provided a detailed response to the recommendations that we made. 

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Urgent Care Centre

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