This is called the Great Big MK GP survey for a reason: we want to reach far and wide across Milton Keynes. We want to gather good-quality, detailed information about your experiences, so allow 10-15 minutes to complete this survey. 

If you have trouble completing this survey, we can help. Call us on 01908 699880. Or email info@healthwatchmiltonkeynes.co.uk and we'll arrange a time to go through the survey with you over the phone, or in person. 

Please only complete this survey if you have used, or tried to use, GP services in the last 12 months.

Here's what we will do with the information you share.
•    We will compare feedback with our 2023 survey and look for any challenges and missed opportunities.
•    We will use your experiences to recognise what is working and what isn't.
•    We will share your views with the Bedfordshire, Luton & Milton Keynes (BLMK) NHS Integrated Care System.
•    We will push for changes to GP services that are fair for everyone in our community.
•    We will recommend improvements to the BLMK NHS Integrated Care Board

Some background to this survey 

Last year, we asked people in Milton Keynes to share their experiences of their GP practice. Now, a year on, the demand for appointments and the fact that many are still not able to get the care they need, can make it feel like nothing has changed. 
But, in the background, lots is happening to improve things: having more staff in GP practices with different medical specialties, improving telephone systems to beat that long hold queue, and bringing in better online services so that all of us get the right care, by the right person, at the right time. Some of these changes are welcomed, and some have caused residents difficulties.

Tell us about: Registration and de-registration with your GP

1. Have you experienced being de-registered from a GP practice because the catchment area of your GP practice changed?
2. If you answered yes, do you think the de-registration process was explained and managed well?
3. Have you registered with a GP in the last 12 months? *
4. If you answered yes, were you asked to provide photo ID before the registration was accepted?

Tell us about: Booking Appointments

6. If you feel you need to be seen by someone at your GP practice the same day, how do you make an appointment? (tick all that apply)
7. Does the way you have to make same day appointments for your GP practice work well?
8. Have you struggled to get a same day appointment at your GP practice when you felt you needed one? *
9. If you answered yes, what did the person you spoke to tell you to do? *
10. If you followed this advice from your GP practice, did it take away your concern about needing a same day appointment? *

Tell us about: Requesting and booking future appointments

11. If you want to book a planned visit at your GP practice for a future date, what do you have to do? (tick all that apply) *
12. Does the system for making appointments in advance at your practice work well?

Tell us about: Cancelling appointments

13. If you need to cancel an appointment at your GP practice, do you know how you can do this? (tick all that apply)

Tell us about: Triage processes and the different kinds of professionals you've seen 

Works well for me Doesn't work well for me No opinion/neutral I am not able to use this I've not used this
(What is triage? 'Triage' is a word used in healthcare. It means quickly taking some information from the patient, and then deciding what action to take. At a GP practice, this is usually done by a receptionist or 'care navigator'.) 
15. Have you seen someone else instead of a GP when going to an appointment?
16. If you answered yes, what was their job?
17. If you said yes, was this person able to help? Did you get the advice and treatment you needed without seeing a GP for the same issue?

Tell us about: Care, support and keeping yourself well

18. Did you feel listened to at your appointment?
My needs are always considered and met My needs are often met My needs are not often met My needs are never met Not applicable
Yes No Don't know Wasn't relevant to my appointment
21. If you are over 40, are a carer, have diabetes, dementia, a learning disability or serious mental health condition, you should be offered an annual physical health check at your GP practice. Have you had an annual health check in the last 12 months and if so, please select the format the appointment was in.

Tell us about waiting lists for ongoing support

22. Are you on a waiting list for any kind of treatment or support? For example: surgery, counselling, autism or ADHD assessments etc
23. If you are waiting for support or treatment, how long have you been waiting? *
24. If you are on a waiting list, have you needed to visit your GP practice or find other support, more often as a result of your condition?
Yes No

And finally, some questions about you

29. Please tell us your gender
30 Is your gender identity the same as your sex recorded at birth?
31. Please tell us which sexual orientation you identify with
32. Please select any of the following that apply to you
33. If you consider yourself to have a disability, how would you describe your disability?

Thankyou for taking the time to complete this survey.

By clicking on the 'finish survey' button you are giving consent to Healthwatch Milton Keynes to process your personal information. All information will be fully anonymised to protect data subjects right to privacy and confidentiality. 

By clicking on the 'finish survey' button you are also consenting to Healthwatch Milton Keynes using your feedback anonymously for statistical analysis and reporting on the impact of personal characteristics on people’s experiences of health and social care; and for anonymised use in communications materials. 

Information about how we process and protect information you share with Milton Keynes is available in our Privacy Statement.