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Your voice in health and social care.

Enter and View

Enter and view

What is Enter and View?

Our Enter and View program gets to the heart of people's experience of local health and social care services, assessing them from the patient perspective. It is one of our statutory services.

Through the programme we help providers across a range of health and social care services identify changes that could improve patients' experiences of those services.

An Enter and View visit is an opportunity to for Healthwatch to spot how services could improve by listening to the views of the people that use them, within criteria set out in the legislation. There are two pieces of legislation which place a duty on health and social care providers to allow a representative of Healthwatch to carry out Enter and View;

The Local Government and Public Involvement in Health Act 2007

The Local Authorities (Public Health Functions and Entry to Premises by Local Healthwatch Representatives) Regulations 2013.

In 2014 the Department of Health Review carried out a review of the organisations which have powers of entry (including Healthwatch). This review states that there remains a duty on providers of health and social care to allow a representative of local Healthwatch to enter certain premises and observe activities.

Enter and View is an activity Healthwatch Milton Keynes can carry out, but not a statutory function, which means Healthwatch Milton Keynes can choose if, when, how and where it is used, depending on their local priorities.

Healthwatch Milton Keynes may carry out Enter and View to contribute to activities in our statutory functions. Enter and View allows Healthwatch to:

To go into health and social care premises to hear and see how people experience the service.To collect the views of people using the service at the point of delivery.To collect the views of carers and relatives of people using the service.To observe the nature and quality of services.To collate evidence-based feedback, based on people have told them on the day.To report to providers, regulators, Local Authority and NHS commissioners and quality assurers, the public, Healthwatch England and any other relevant partners.To develop insights and recommendations across multiple visits to inform strategic decision making at local and national levels.

Role of local Healthwatch

Healthwatch Milton Keynes is the independent champion for people using local health and social care services. We listen to what people like about services and what could be improved and share their views with those with the power to make change happen. We also share them with Healthwatch England, the national body, to help improve the quality of services across the country. People can also speak to us to find information about health and social care services available locally. Our sole purpose is to help make care better for people.

Enter and View 2018/19

Our volunteers are currently undertaking Enter and View visits in 16 Care Homes across Milton Keynes.

In August, we visited the Windsor Intermediate Care Unit which is a rehabilitation and reablement service run by CNWL (Central Northwest London NHS Foundation Trust). They had very good results from ther friends and family surveys but wanted to make sure they had a full and personal patient perspective. We undertook an Enter and View visit to gain an independent perspective on patient experience.

In January, we visited five GP Practices across Milton Keynes, to get an understanding of how patients experience registration and accessig their GP. The intention was not to single out particular practices, but to understand experiences common across Milton Keynes. We made four recommendations for GP Practices to consider, and sent our report to all GP Practices and to the CQC, Healthwatch England, the GP Federation and Milton Keynes Clinical Commissioning group, for their information.

We received a response by one GP Practice. We would like to thank Walnut Tree Health Centre for understanding the value of Enter and View and providing a detailed response. You can view the response from Walnut Tree Health Centre alongside our report.


In 2017/18 Healthwatch Milton Keynes launched our Enter and View Programme by visiting Wards 17 & 18, 24 and the Discharge Unit at Milton Keynes University Hospital. We looked at how patients were experiencing care at the Hospital, in relation to the implementation of a national initiative known as Red2Green.

We received responses to all our reports from Milton Keynes University Hospital and would like to thank them for the way they embraced the value of Enter and View, as a way of understanding patient experience.

Do something amazing

You could make a difference by volunteering for our Enter and View programme. Find out more.

You can read our Enter and View Policy here.