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Young People's Healthwatch GP visit

21/09/2016

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In July 2016, YPHMK visited Red House Surgery in Bletchley. The young people on the group wanted to have a behind-the-scenes look at a GP surgery and find out about the different people who worked there and how they contributed to the service provided to patients.

The group started by talking with Dr Fagan, one of the GPs working at the practice. He spoke about his day-to-day work helping patients. The group then spoke to Jane, the practice manager, who emphasised the importance of everyone working together as a team for the good of the patients. Next the group spoke to Sandra, a receptionist at the practice. She told them that her main roles were to help patients and to book them an appropriate appointment if they needed one.

The next people to speak to the group were Angela and Toni who are volunteers with the Patient Participation Group (PPG). They explained that the PPG is made up of a group of interested patients, whose role is to support the practice in a variety of ways, for example giving advice and fundraising to buy extra equipment.

Finally the group spoke to Jennifer who is a Health Care Assistant at the practice. She told the group that her role is very busy but she enjoys having lots of different things to do.

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Location: Milton Keynes Business Centre, Linford Wood, Mk14 6GD