Caring about complaints: lessons from our independent care provider investigations

Focus Report: learning lessons from complaints March 2019
Local Government & Social Care Ombudsman

For nearly 10 years the Local Government and Social Care Ombudsman has investigated complaints about independent adult social care providers. In this report they share the lessons from their casework experience to help the sector provide the best services possible.

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Click the link below to read the full report. 

Caring about complaints: lessons from our independent care provider investigations

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