NHS Milton Keynes Clinical Commissioning Group has made changes to the way repeat prescriptions are ordered to improve patient experience and reduce costs. Pharmacies are no longer able to process repeat prescriptions on a patient’s behalf. Patients are now required to order their own repeat prescriptions directly from their GP Practice.
Patients can order a repeat prescription from the GP practice in the following ways:
- Order online via SystmOne/SystmOne app/e-mail
- Via a letter to the GP practice
- Using the prescription box available at the surgery
Please note that option 2 and 3 do not require internet access.
GP surgeries should have identified ‘vulnerable’ patients who need extra support. For patients identified as vulnerable, previous arrangements will continue.
If, due to exceptional circumstances, you need your community pharmacy/supplier to continue ordering repeat prescriptions on your behalf, you can request that your GP reviews your circumstances.
Click here to view the template letter that patients should have received from their GP if they were identified as someone who could order their own prescriptions. The letter has a section at the bottom that can be completed by the patient if they think they are not able to order repeat prescriptions for themselves and need support. This section must be returned to the GP surgery for them to consider your case.
It has been drawn to our attention at the Carers Partnership Board and then Mental Health Partnership Board that these changes are causing difficulties for some people. Please contact Healthwatch Milton Keynes if you are experiencing problems as a result of these changes. Share your experience.