Calls for feedback about GPs
We know that people want to give feedback about their local GP surgeries to help make care better, but many simply don't know how.
A poll Healthwatch England conducted with YouGov found that 76% of the adults in England surveyed said they would be interested in sharing their feedback with GPs to improve services, but only 23% had actually done so. The most common reason for this was that patients were unsure how to provide comments and raise concerns (37%).
People who had never provided feedback said they were most likely to respond to text or email follow-ups after a consultation, or leave feedback in a comments box.
Social media channels such as Twitter and Facebook were the least popular option, suggesting that people want to be able to share feedback confidentially.
As part of our #ItStartsWithYou campaign, we're calling on GP practices to encourage people to share their views, and to let them know the simple ways in which they can do so, including speaking to their local Healthwatch.
You can make a difference. Find out more about our #ItStartsWithYou campaign or share your experience with us and help make services better for your community. It starts with you.